Hardware deployment at scale
Selected, assembled, and deployed 15 workstations end-to-end in a professional environment — on time and without service interruptions.
Profile
IT student at Haaga-Helia UAS majoring in Cloud Services & Infrastructure, with 3+ years of hands-on IT support experience covering helpdesk, hardware deployment, and network setup. Known for a service-minded attitude, systematic troubleshooting, and clear documentation. Comfortable working across Mac, Windows, and Linux environments. Looking for a role where I can support a fast-moving technical team and grow within a cutting-edge organisation.
Key Achievements
LAN infrastructure from scratch
Designed and implemented a 15-PC network with full IPv4 configuration (DHCP, DNS, subnetting) achieving stable long-term uptime.
Reliable under pressure
Consistently resolved technical and logistical challenges within tight deadlines in high-pressure site environments across 3+ years of professional IT roles.
Technical Experience
IT Support Technician
2020 – 2023
Mashhad System — Mashhad Tech Center · Mashhad, Iran
- Provided first-line IT support: resolved hardware, software, and network issues for end users.
- Managed end-to-end workstation deployment for 15 units — selection, assembly, configuration, and handover.
- Designed and implemented LAN environments; handled user permissions and ongoing system administration.
- Documented support actions and maintained hardware inventory records.
IT Technician Assistant
2018 – 2020
Hami Sazeh · Iran
- Assisted with technical troubleshooting and infrastructure tasks in a fast-paced site environment.
- Coordinated with diverse teams and stakeholders, translating technical needs into clear action plans.
Education
Bachelor of Business IT — Cloud Services & Infrastructure
2025 – 2027
Haaga-Helia University of Applied Sciences · Helsinki, Finland
- Focus: Linux Systems, Network Administration, Cloud Platforms, Virtualization
Bachelor of Architecture
2011 – 2016
IAUM · Iran
- Systematic thinking, blueprint analysis, and human-centric design perspective
Certifications & Courses
Google IT Support Certificate
Complete
Coursera · NY State Dept of Labor
- ✓Technical Support Fundamentals
- ✓The Bits and Bytes of Computer Networking
- ✓Operating Systems and You: Becoming a Power User
- ✓System Administration and IT Infrastructure Services
- ✓IT Security: Defense Against the Digital Dark Arts
IBM Operating Systems: Administration and Security
Complete
Coursera · NY State Dept of Labor
- ✓Essential OS knowledge for professionals looking to get started in cybersecurity and IT support
- ✓How to adeptly navigate features unique to Windows, Linux, and MacOS ecosystems
- ✓How to manage user accounts and permissions
- ✓Valuable insights into foundational cloud computing concepts such as virtualization and containerization
AZ-900: Microsoft Azure Fundamentals
Next Target
Microsoft